Privacy Policy
Phoenix Auction House (PAH) highly values your privacy and understands the importance of safeguarding your personal information. We are committed to being transparent about how we use, collect, and manage your personal data. We respect your privacy and are dedicated to protecting your information in a manner that aligns with both our legal obligations and your rights.
This Privacy Notice outlines the various ways in which we handle your personal data, including how we collect, store, process, and share it. Additionally, it provides detailed information about the rights you have under data protection laws and how you can exercise those rights in relation to the personal data we hold about you.
1. About Phoenix Auction House & Contact Information
At Phoenix Auction House (PAH), we take privacy and data protection seriously. If you have any questions, concerns, or requests regarding your personal data, we are happy to address them. Our contact information is as follows:
Postal Address:
K Shed Warehouse, Longships Road, Cardiff Port, Cardiff, Wales CF10 4RP
Phone Number:
+44 555 999 1122
Email Address:
varol@jackthegiantstorer.co.uk
If you have inquiries about how we handle your data or wish to exercise any of your rights, please reach out to us using the contact details provided above.
2. Information We Collect About You
Depending on the nature of our relationship with you, we may collect various types of information. This could include both personal and business-related details. Here is a breakdown of the categories of information we may collect:
Personal Details: This includes basic information such as your name, job title, email address, physical address, phone number, and payment information. This data is typically necessary for us to conduct transactions, provide you with services, and communicate effectively.
Business Details: If you represent a company, we may collect details such as your company’s name, VAT number, and the collection address for auctioned items. This information is particularly relevant if you are participating in auctions on behalf of a business.
Auction Participation: We track your activity during auctions, including the auctions you register for, your bids, items you have won, and any invoices issued for your purchases. We may also keep a record of the types of auctions you show interest in or participate in regularly.
Communication Records: We gather information about how you interact with us, whether through email correspondence, phone calls, office visits, or through the complaints and feedback you provide. Additionally, CCTV footage may be collected if you visit our offices for security purposes.
Website Usage Data: As you interact with our website, we automatically collect certain technical data, such as your IP address, device information, browsing activity, and whether you are logged into our site. This helps us understand how you engage with our website and social media platforms, allowing us to improve your user experience.
Sensitive Data: We do not collect sensitive personal data unless there is a specific and lawful reason for doing so. For instance, we may need certain sensitive data in the event of an emergency.
3. How We Collect Your Information
We gather your information in several ways, most of which are directly related to your interactions with us. This includes:
Registration Forms: When you sign up to participate in auctions or register on our website, we collect the necessary information to set up your account and facilitate your involvement.
Email Sign-ups: If you subscribe to receive emails about upcoming auctions or updates, we gather your email address and preferences for future communications.
Direct Communication: When you contact us via email, phone, or in person to inquire about our services or place items for auction, we collect the information you provide as part of this process.
In-Person Visits: If you visit our office or premises, we may capture images or video footage through CCTV for security purposes. This footage is only retained for a limited time.
Website and Online Interactions: When you visit or browse our website, we collect data automatically through cookies and other tracking technologies to understand how users interact with our site and improve its functionality.
Publicly Available Information: In some cases, we may collect publicly available information, such as company contact details found on your business website, to reach out about auctions that may be relevant to you.
4. How We Use Your Information
The information we collect is used primarily to provide our services to you and improve your experience with Phoenix Auction House. Specifically, we use your data for the following purposes:
Managing Auction Activities: We use your personal data to process your bids, purchases, and sales during auctions. This includes ensuring that items are delivered efficiently and managing financial transactions related to your purchases or sales.
Customer Service: We may use your contact details to respond to inquiries, address complaints, and provide general assistance. This is important for maintaining the quality of service that we offer.
Service Improvement: We use your data to enhance our website’s functionality, ensure our auctions run smoothly, and personalize your experience. This also includes using website analytics to identify areas for improvement and ensure that we are meeting the needs of our users.
Marketing and Communications: Based on your preferences, we may send you notifications about upcoming auctions, new services, or special promotions. You can opt out of these communications at any time by following the unsubscribe link in the emails we send.
Job Applications: If you apply for a job with us, we will use your personal information to process your application and assess your suitability for the role.
Legal Compliance and Security: We use personal data to fulfill our legal obligations, protect against fraud, and ensure the security of our business operations, employees, and customers.
5. Marketing
With your explicit consent, we may use your personal information to send you marketing materials such as updates on upcoming auctions, sales promotions, or new products and services. We will ensure that all marketing communications are relevant and lawful.
If at any time you decide that you no longer wish to receive marketing communications, you can easily opt out by clicking the unsubscribe link included in our messages or by contacting us directly.
6. Cookies and Website Tracking
Our website uses cookies to collect information about your browsing habits and to help us improve your experience. Cookies are small text files that are stored on your device and allow us to monitor user interactions, analyze trends, and provide a more personalized service.
You can adjust your browser settings to reject cookies if you prefer not to have them stored on your device. However, please note that some features of our website may not function as intended if cookies are disabled.
7. How We Share Your Information
We share your personal information with third parties in the following circumstances:
Internal Companies: We may share your information with other companies within the PAH group to ensure you receive the best offers and services tailored to your preferences.
Legal and Professional Advisors: We may disclose your data to legal advisors, auditors, regulatory bodies, and government authorities as required by law or for the protection of our legal rights.
Service Providers: Third-party companies that help us run our business, such as IT providers, marketing agencies, and payment processors, may access your information to assist us in delivering services.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity as part of the transaction.
We take all necessary precautions to ensure that any third parties we share your data with have the appropriate security measures in place to protect your personal information.
8. Accessing Your Personal Data
You have the right to access any personal data we hold about you. If you wish to request a copy of this information, please submit a written request to our data protection officer. We will process your request within 30 days, although complex requests may take up to three months to complete.
There is typically no fee for making an access request, but if the request is excessive or repetitive, we may charge a fee to cover the administrative costs involved in processing it.
9. Your Rights Under Data Protection Laws
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. These include:
Right to Access: You can request to know what personal data we hold about you.
Right to Rectification: If your data is inaccurate or incomplete, you have the right to request corrections.
Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: In certain circumstances, you can request that we limit how we process your data.
Right to Object: You can object to certain types of data processing, such as marketing communications.
If you have concerns about how we use your data, you can contact us directly, and we will do our best to resolve the issue.
10. Security of Your Personal Information
We take your data security very seriously. We implement a variety of physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse.
These measures include encrypted communication, restricted access to personal data, and regular staff training on data protection protocols.
11. Data Retention
We retain your personal data only for as long as necessary to fulfill our obligations to you, comply with legal requirements, or protect our legitimate interests. We regularly review the data we hold and delete information that is no longer needed.
For example, we securely dispose of paper documents that are no longer needed and retain electronic records in compliance
